HELP / FAQS

PRODUCTS AND GUIDE TO SIZES
How do I choose the size for me?+
What is the composition of the garment?+
How can I wash it?+
PURCHASE ONLINE
How can I place an order?+
What does mean a pre-order! And how it works?+
What is the promotional code, and how does it work?+
MY ACCOUNT & PASSWORD
Create an account+
Do I need to be a registered user to buy from Kalimah Online Store?+
How can I delete my account?+
NEWSLETTER
How can I sign up for the newsletter?+
How can I cancel my newsletter subscription?+
ORDERS AND SHIPMENTS
How can I verify that my order is confirmed?+
How can I check the status of my order?+
Can I cancel or change the order (add or delete items)?+
Delivery
Delivery Time+
Can I choose a delivery day and/or time?+
What are the shipping costs?+
How can I track the shipment of my order?+
What to do if I have not received the order confirmation email?+
PAYMENT INFORMATION
PAYMENT METHODS+
PAYMENT SECURITY & 3-D SECURE+
TAXES INFORMATION
VAT, TAXES AND DUTIES+
RETURNS AND REFUNDS
How can I make a return?+
I’ve received an item with a manufacturing defect.+
How long does it take to process a return?+
When will I receive my money back?+
Have a question?
English