Returns & refund
Due to the current situation regarding the outbreak of COVID-19 (Corona Virus) The return period has been extended to 60 days for your convenience.
This information is likely to evolve according to the measures necessary / recommended by the authorities.
RIGHT OF RETRACTION AND RETURN PROCEDURES
Pursuant to Directive 2011/83/EU of the European Parliament and of the Council on October 25, 2011 regarding consumer rights and law no. 2014-344 of March 17, 2014 as implemented in Articles L. 221-18 and following of the Consumer Code, all consumers have the right to cancel their order at any time within 14 calendar days following the date on which they received the Item(s) without being required to provide a reason or pay penalties.
RIGHTS OF WITHDRAWAL
If you are not satisfied with your purchase for any reason, you can return the products within 14 days from receiving the order, By using the return label, Or contact our customer service department to assist you with your return. Contact us : click here
Please use the return label was sent inside your package, Or contact our customer service department to assist you with your return. Contact us : click here
You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:
- Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
- footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
- if the Product comes with a security tag this should be left on;
- hosiery, socks and underwear should only be returned if it is unopened and is in its original package; and
- lingerie and swimwear must only be tried on over your own lingerie garments.
If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).
You cannot cancel a contract for the supply of any of the following Products:
- any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information);
- earrings of any type including costume or fine jewellery (see Returns and refunds of jewellery below for more information); and
- any garments or cosmetics Products that have had a hygiene label or seal removed or broken.
Returns and refunds for customised Products
Due to the nature of personalised and monogrammed Products, returns, changes or cancellations are at our discretion. In exercising this discretion, we will have regard to the level of customisation and personalisation and also reserve the right to offer a store credit rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised Products may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.
Returns and refunds for jewellery
We operate a special returns policy for certain jewellery Products due to their value and nature. Any jewellery Products with a value of [€ 100] or more must be returned to us within  days of delivery, and should be returned in its original packaging in the same condition in which you receive them. Please note that it may take longer than normal to process refunds for such jewellery Products due to their nature, as we assess any diminished value whilst within your care
Who pays the cost of the return?
Products are returned at Customers’s expense and risk, unless this return is justified by a hidden defect or the non-conformity of the Products delivered (reference error, damaged Product, etc.). In the event that one of the above cases is applicable, it will be necessary to contact Customer Services by sending an email to firstname.lastname@example.org, explaining your request. We will do the necessary procedure to assist you to return, replace or refund your products.
The Customer return the package by any shipping carrier of their choice.
LEGAL WARRANTY OF CONFORMITY - RETURNING DAMAGED, FAULTY OR WRONG ITEMS
Guarantee against Hidden Defects and legal Guarantee of Conformity.
If you have received a damaged, non-compliant, faulty or wrong product, you can claim repair, replacement or refund of the article.
Contact us immediately to assist you solve this issue. contact us
We reserve the right to reimburse the faulty item only after carrying out suitable quality checks, to verify the actual non-conformity of the returned product.
If the product is found defective, we will issue the refund with the same payment method used for purchase (credit card, pre-paid card, PayPal, etc.) or through bank transfer.
If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.
If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.
We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
The customer will receive a confirmation email, once the refund process is started. The customer can check on the return of his/her package in the “my orders and returns” section of their customer area.