Terms and Conditions of Sale

All online purchases completed through the www.kalimahco.com website are subject to prior acknowledgment and acceptance of these general terms and conditions of sale.

  1. DEFINITION

Item: Products are owned by KALIMAH of any type offered for sale (e-commerce services) on the Website. KALIMAH attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. The Products sold are supplied for your domestic and private use only. Your purchase of any of the products offered on the Site is subject to these terms and conditions and by placing an order for any Product you agree to be bound by them.

Customer: the non-trading natural person making the order and with full legal capacity.

Order: purchase agreement for all of the Items selected by the Customer via the Website's e-commerce service.

Website or Site: The Website is owned by KALIMAH (trademark) published and managed by HIGH PROFILE SAS, to provides and/or procures certain services on behalf of KALIMAH to enable the operation of the Website and for you to search through the Website and purchase products from KALIMAH. Such Services include, but are not limited to, payment processing, customer service, hosting, and delivery logistics.

Please note that the delivery logistics service is being provided by HIGH PROFILE to you, the customer, and as such you are entering into a contract for delivery services provided by HIGH PROFILE.  HIGH PROFILE may make a charge for these services which will be shown in at prior to checkout and your purchase of the KALIMAH products. 

The website accessible at https://www.kalimahco..com

  1. PREAMBLE

These General Terms and Conditions of Sale (hereafter “GTCS”) apply exclusively between all customers (hereafter “customer”)

And

KALIMAH and HIGH PROFILE, SAS, (hereafter “WE”) or (“KALIMAH”) a French simplified joint stock company with €5,000 (euros) in capital, headquartered registered office located at 52 Avenue Ardouin 94420 Le Plessis-Trévise France. Registered with Greffe du Tribunal de Commerce de Créteil - France, under registration number: 877646745, and TAX number (VAT) Number: FR 86 877646745.

You can contact HIGH PROFILE by email at the following address: contact@kalimahco.com

The GTCS apply without limitation or reserve to all items offered for sale on the Website.

All orders on the website are conditional on the customer's prior consultation and acceptance of these GTCS and the applicable rates without reservations.

The customer's “click” on the “I accept” button on the order validation page shall be understood as acceptance.

These GTCS prevail over all other documents.

  1. CAUTION

The items for sale on this website are reserved exclusively for retail and individual sale.

The website may not be used by customers  who are professional sellers under any circumstances, individually or as a group, and regardless of how they market their products (internet marketplace, shopping centers, intermediaries, or physical stores, in particular). Consequently, the customer acknowledges and accepts that items may only be purchased in quantities corresponding to the average needs of a consumer, both in regard to the number of items ordered in a single order as well as the number of individual orders being within the usual quantity that an average consumer places for the same product. We reserve the right to refuse any order that is clearly made by a customer who is a professional seller.

All customers declare that they are aware that the Internet can be unreliable, particularly in terms of the secure transmission of data, the lack of guarantee of continued access to the website and performance in terms of the volume and speed of transmission of data, as well as the possibility of virus propagation.

KALIMAH cautions each Customer on the need to implement security measures to prevent virus propagation on their own computer, laptop, and mobile devices.

  1. CREATING A CUSTOMER ACCOUNT

Anyone may create a user account under the “Create an account” heading, free of charge.

Customer accounts are created by filling in the form provided to Website users.

This account is strictly personal and enables the user to identify themselves before confirming each order.

When creating a Customer account, the Customer enters data enabling their identification that is under their full responsibility, control, and command and they agree to disclose information that is complete, accurate, and updated, and not to assume the identity of a third party, or hide or modify their age.

The Customer selects their username (email address) and password when creating a customer account.

If the username selected has already been assigned, the system invites them to choose another.

Usernames and passwords are personal and confidential. While KALIMAH takes suitable precautions and undertakes to protect the personal data of its customers, the customer is informed of the need to keep their password secret and not disclose it to third parties for any reason.

KALIMAH reserves the right to close any customer account and consequently refuse to sell to any customer in the event of failure to pay for one or more previous orders.

In this case, we will send an email to the customer concerned at the address shared when they created their customer account, informing them that their username and password are being deactivated and their account closed. The customer will receive eight (8) calendar days notice so that they can make any comments they may have to KALIMAH, without prejudice to the suspension of their account during the notice period.

In general, the customer is informed of the fact that their account may be closed after the first customer request is sent by email to KALIMAH.

  1. CHARACTERISTICS OF ITEMS

The Items available for sale are those which appear on the website. Offers are valid as long as they can be viewed on the website.

They are offered within the availability period displayed on the Website.

We reserves the right to remove any item shown on the Website and/or replace or modify any information associated with items appearing on this website at any time.

In the event that an item is unavailable after an order is placed, the customer is notified by email that their order has been cancelled automatically.

KALIMAH agrees to process the refund as soon as possible and no later than 14 days following the cancellation of the order.

The characteristics of the items sold on the website (photographs, graphics, and item descriptions, etc.) are provided as information only and may vary over time. The customer should only consider the visual displayed for the item at the time of the order. The characteristics and visuals are non-binding.

In the event of errors and omissions regarding the description of an item, KALIMAH 's liability is limited to the refund of the customer's reasonable expenses to return the item shown.

  1. ORDERING ITEMS

All orders imply a payment obligation.

The Customer states that he or she is at least 18 years old and has legal capacity, or in the case of a minor, guarantees that he or she has parental authorization to place the Order.

To place an Order, the customer must follow the online purchasing process and click on “Order” to submit the order.

Payment of the Order shall be understood as acceptance of these GTCS, the price of the items, and the content of the order.

After validation of payment, we sends the customer an email confirming their Order.

All orders are subject to prior acceptance by KALIMAH and are not fully confirmed under after the customer receives an email confirming that their item(s) have been shipped.

Any order may be refunded if it is found that the conditions under which it was made violated these GTCS.

If the customer does not receive any email after placing the order, it is their responsibility to contact KALIMAH's customer.

We can not, under any circumstances, be held liable in the event of an input error or transmission of an input error attributable to the customer that prevents the confirmation email and/or the Order from being delivered to the customer.

The customer is recommended to print the confirmation email for their order.

For any questions regarding order tracking, the customer should check their customer account on the website or contact customer service according the methods described in Article 14 of these GTCS.

  1. PRICE OF ITEMS

The prices listed on the website are in euros, including VAT and taxes, but excluding shipping costs.

They include VAT and any discounts applicable at the time of the order.

Any new taxes or contributions, such as environmental, may be passed on as increases or decreases to the sale price of the items.

The product prices are understood to be without delivery fees (postage, packaging and handling according to the current rates).

The shipping fees are specified on the website before validation of the order.

We reserves the right to modify the price of items at any time. The items are billed on the basis of the price in effect at the time each order is validated.

The price billed for items is therefore that indicated at the time the order is placed.

  1. PAYING FOR ORDERS

All orders imply an obligation to pay using a credit card with sufficient credit or by PayPal. The order is not final until payment for the price and fees associated with the order have been received in full.  

The price charged to the customer is the price indicated in the order confirmation sent to the customer by email.

The Order is payable immediately by credit card (CB, Visa, MasterCard, American Express) or payment account (PayPal).

The customer is notified by email, once the order has been shipped, that their sales receipt, including delivery fees and VAT applicable on the day of the order, can be accessed on line from their customer account.

Transactions made on the website are entrusted to a secure online payment platform ADYEN, with registered office located at 21 Boulevard de la Madeleine, 75001 France T: +33 1 76 35 07 90

This solution presents highly security pages for entering payment information: card number, expiration date, and security code (on the back of the card).

This encrypted platform then transmits the payment data to the bank, with full confidentiality, and makes it inaccessible to third parties.

The customer can save their banking information in their account. In this case, the data remain encrypted and inaccessible. 

  1. DELIVERY CONDITIONS

The Customer will receive an order number by email confirming receipt. The Customer will receive email notification each time their order reaches a different step.

A shipping notice will be sent to the Customer by email to the most recent email address provided in their customer account.

The customer will be offered multiple shipping methods to be selected by the Customer:

Standard delivery to the home, post office, or delivery points is payable by the Customer.

Express delivery to the home is payable by the Customer.

If the Customer selects delivery to the home, Post Office, or Pick-Up Point:

Using the shipping number, the customer can track their package's path on the carrier's website.

The customer is notified that it is their responsibility to provide all of the accurate details required for proper routing and delivery of their order (for example: access code and access specification).

If the customer not present when the order is delivered to their home, a delivery notification informing the customer of the methods in which their package will be stored and made available, under the carrier's sole and exclusive responsibility.

A packing slip is included in the package, summarizing the items ordered and delivered.

The customer bears sole and exclusive risk of loss or damage to the items once they are delivered.

  1. DELIVERY PERIODS

The items are delivered to the delivery address indicated by the customer and within the time period indicated when placing the order. This time period is based on the country of delivery.

KALIMAH will ensure that this delivery is completed within a maximum of 30 (thirty) calendar days from when the order is placed.

In the event a delivery is delayed beyond the maximum time period listed above, the Customer should contact KALIMAH Customer Service to insist that they fulfill the order within a reasonable additional period. In the event this new deadline is missed, the customer may rescind the contract and obtain a refund for their order.

The contract, and thus the sale will be considered cancelled upon receipt by KALIMAH of the email or letter by which the customer informs it of its decision, unless the delivery has not occurred between the sending and receiving of the email or customer letter.

In the event that the order is cancelled, the customer will receive a refund for the price paid for their order within 14 days following termination by the customer.

Each delivery is considered completed from the time the package is left with the Customer, specifically by the carrier, market by the tracking system used by the carrier.

If the package is damaged or the item does not match the Customer's order, this should initiate the return procedure described in Article 11 herein within 14 days after shipping.

  1. DELIVERY METHOD

KALIMAH delivers to every country in the world

All parcels for destinations in the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, the Netherlands, Denmark, Poland, Spain, Portugal, Estonia, the Czech Republic, Finland, Romania, France, the United Kingdom, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy) are with all taxes included based on the rate for the Value Added Tax in effect in France

All parcels delivered outside the European Union, including Switzerland and Norway are shipped excluding taxes. Taxes are to be paid by the customer upon receiving the package according to the laws in effect in the destination country.

  1. RIGHT OF RETRACTION AND RETURN PROCEDURES

12.1 Right of Retraction

Pursuant to Directive 2011/83/EU of the European Parliament and of the Council on October 25, 2011 regarding consumer rights  and law no. 2014-344 of March 17, 2014 as implemented in Articles L. 221-18 and following of the Consumer Code, all consumers have the right to cancel their order at any time within 14 calendar days following the date on which they received the Item(s) without being required to provide a reason or pay penalties.

Withdrawal period 

As part of their right of withdrawal defined in Article L.221-18 et seq. of the Consumer Code, Customers have:

- a period of fourteen (14) calendar days from the date of receipt of their order to cancel it for any Product purchased on the Website.

- a period of fourteen (14) calendar days from the date of the notification of their decision to withdraw to return the Product concerned and request its reimbursement, delivery costs included, with the exception of the return costs which will remain the Customers’ responsibility.

After the expiry of the aforesaid periods, Products may only be reimbursed pursuant to the legal guarantee of conformity and/or against hidden defects in accordance with Articles L.217-4 et seq. of the Consumer Code and Articles 1641 et seq. of the Civil Code.

Notice of withdrawal

To cancel their order pursuant to their right of withdrawal, Customers must notify their intention to withdraw by sending Customer Services the withdrawal form template below or any other statement devoid of ambiguity containing information relating to the sale (i.e., order number, order date, date the Product was received, Product reference, Product colour and size, consumer's name and address):

- by post for the attention of:

HIGH PROFILE SAS

52 Avenue Ardouin 94420 Le Plessis-Trévise France –

- by email to the following address:

contact@kalimahco.com  

Upon receiving notification of their withdrawal, Customer Services will send an email to the Customers for the Product return procedure to be followed.

12.2 Procedure and Conditions for returning products

Conditions:

Please use the return label was sent inside your package, Or contact our customer service department to assist you with your return. Contact us : click here

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

 

  • Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
  • footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
  • if the Product comes with a security tag this should be left on;
  • hosiery, socks and underwear should only be returned if it is unopened and is in its original package; and
  • lingerie and swimwear must only be tried on over your own lingerie garments.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

You cannot cancel a contract for the supply of any of the following Products:

  • any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information);
  • earrings of any type including costume or fine jewellery (see Returns and refunds of jewellery below for more information); and
  • any garments or cosmetics Products that have had a hygiene label or seal removed or broken.

Returns and refunds for customised Products

Due to the nature of personalised and monogrammed Products, returns, changes or cancellations are at our discretion. In exercising this discretion, we will have regard to the level of customisation and personalisation and also reserve the right to offer a store credit rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised Products may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.

Returns and refunds for jewellery

We operate a special returns policy for certain jewellery Products due to their value and nature. Any jewellery Products with a value of [€ 100] or more must be returned to us within [7] days of delivery, and should be returned in its original packaging in the same condition in which you receive them. Please note that it may take longer than normal to process refunds for such jewellery Products due to their nature, as we assess any diminished value whilst within your care. 

RETURN COST

Products are returned at Customers’s expense and risk, unless this return is justified by a hidden defect or the non-conformity of the Products delivered (reference error, damaged Product, etc.). In the event that one of the above cases is applicable, it will be necessary to contact Customer Services by sending an email to contact@kalimahco.com, explaining your request. We will do the necessary procedure to assist you to return, replace or refund your products.

The Customer return the package by any shipping carrier of their choice.

Refund

If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.

If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.

We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

The customer will receive a confirmation email, once the refund process is started. The customer can check on the return of his/her package in the “my orders and returns” section of their customer area.

  1. CUSTOMER SERVICE

For any information or questions, to track an order or make a warranty claim, the customer should contact customer service by email by completing the contact form located on the Website's contact page or by email contact@kalimahco.com.

  1. GUARANTEES

The Items are warrantied against non-compliance and redhibitory defects under the conditions set forth in Articles 1641 to 1649 of the Civil Code and L 2171 and following of the Consumer Code, and this applies from delivery:

  1.    Guarantee against Hidden Defects
  2.     Article 1641 of the Civil Code: the seller is required to guarantee against hidden defects in the item sold that make it unfit for its intended use, or which so impair that use that the user would not have acquired it, or would have paid less for it, if they had known.
  3.     Article 1643 of the Civil Code: the seller is liable for hidden defects, even those they were unaware of, unless they had stipulated that they would not be liable for any guarantee, under these circumstances.
  4.   Article 1644 of the Civil Code: for Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and receive a partial refund.
  5.     Article 1646: if the seller is unaware of the hidden defect, it is only required to refund the price, and repay the buyer for the costs incurred by the sale.

            Article 1648, line 1 of the Civil Code: the action arising from the redhibitory defects must be initiated by the buyer within a two-year period from the discovery of the defect.

  1.     Legal Guarantee of Conformit
  • Article L 217-4 of the Consumer Code: the seller delivers goods in accordance with the contract and responds to any existing lack of conformity at the time of delivery. It also responds to nonconformities resulting from packaging, assembly or installation instructions, when these were liable for these under the contract or they were produced under its responsibility.
  •      Article L 217-5 of the Consumer Code: The goods are in conformity with the contract 

         1/ If they are fit for the normally expected use for such a product and, where applicable:

  • If it corresponds to the description provided by the seller and has the qualities which were presented to the buyer in the form of a sample or model.
  • If it displays qualities that a buyer can legitimately expect with regard to the public statements made by the seller, producer, or their representative, particularly in advertising or labeling.

         2/ Or if it displays the characteristics defined by common agreement by the parties or it is suitable for any specific use sought by the buyer and brought to the seller's attention who then agreed.

  • Article L 217-7 line 1 of the Consumer Code: Nonconformities which appear within twenty-four months after the goods were delivered are presumed to have been present at the time of delivery, unless there is evidence to the contrary.
  • Article L 217-9 of the Consumer Code: In the event of lack of conformity, the buyer chooses between repair or replacement of the goods. However, the seller has the ability to not adhere to the buyer's choice if this choice would result in a clearly disproportionate cost in comparison with the other method, taken into consideration the value of the goods or the importance of the defect. It is then required to proceed, if possible, with the method not chosen by the buyer.
  • Article L 217-10 of the Consumer Code: If it is not possible to repair or replace the goods, the buyer can return the goods and have the price refunded or keep the goods and receive a partial refund. The same option is available:

1/If the solution that was requested, proposed, or agreed upon pursuant to Article L. 217-9 can not be implemented within a period of one month after the buyer's complaint;

2/ Or if this solution is not possible without major inconvenience, taking into account the nature of the goods and the desired use.

  • The sale can not however be pronounced as resolved if the lack of conformity is minor.
  • Article L 217-11 of the Consumer Code: application of the provisions of Articles L. 217-9 and L. 217-10 take place without any charge to the purchaser. These same provisions do not prevent the awarding of damages.
  • Article L 217-12 of the Consumer Code: the action resulting from the lack of conformity shall lapse two years after delivery of the goods.
  • The Customer can contact KALIMAH using the contact form on the Website to receive all of the information related to the exercise of these guarantees. In accordance with Article 23 of these GTCS, the Customer should first contact KALIMAH to seek an amicable solution when this can mean invoking one of the previously mentioned guarantees.

This guarantee enables the Customer to return the defective or nonconforming Items delivered for a refund under the aforementioned conditions.

  1. AGREEMENT CONCERNING PROOF

The Customer acknowledges and accepts that the Order's registration systems constitutes proof of all of the transactions placed between KALIMAH and the Customer.

The Customer acknowledges and accepts that the proof of their acceptance of these GTCS (and any updates) consists of checking the “I accept” box on the order validation page, and this is true for each order. 

To this end, the Customer acknowledges and accepts conclusively that the electronic data saved on KALIMAH IT servers, under reasonably safe and secure conditions, is proof of acceptance of the terms and conditions of the GTCS and proof of all of the transactions made between KALIMAH and the customer.

Consequently, unless the customer proves an obvious error by KALIMAH, the customer cannot object to the admissibility, validity, or probative force of the GTCS and the content of the order, on the basis of any legal provisions whatsoever, and which specify that certain documents must be written or signed to constituted proof.

Therefore, these elements constitute proof and, if they are produced as a means of evidence by KALIMAH in any litigation or other proceedings, will be admissible, valid, and contestable in the same manner, under the same conditions, and with the same probative force as any document which was prepared, received, or preserved in writing.

The customer has the ability to print, download, and save a copy of the GTCS on paper and electronic media, at any time.

  1. RESPONSIBILITY AND LIABILITY

KALIMAH reserves the right to modify the information contained on this Website at any time and without prior notice.

We agrees to describe the Items sold on the Website with the greatest precision and to ensure that updates are made to the information distributed on it under the best conditions.

The customer acknowledges and accepts that the price of items are likely to vary between the website and in stores, and that this difference in prices will not be the basis for a full or partial refund request for items purchased either on the website or in stores outside of the exercise of the right of retraction under the conditions set forth in Article 11 of these GTCS.

KALIMAH's liability can not be invoked for failure to meet one of its contractual obligations resulting from unforeseeable circumstances or a force majeure event as defined by case law rendered in French jurisdictions. Force Majeure is an external, unforeseeable, and overwhelming event.

In particular, KALIMAH can not be held responsible for any nonperformance or delay in Order fulfillment caused by events outside its control (“Force Majeure Events”).

A Force Majeure Event includes any act, event, non-performance, omission or accident beyond KALIMAH control and includes, in particular (non-exhaustive list):

  1. Strikes, closings or other industrial actions.
  2. Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters.
  4. Inability to use transportation by rail, boat, plane, road, or other public and private transportation methods.
  5. Inability to use public and private telecommunications networks.
  6. Acts, decrees, legislation, regulations or restrictions from any government.
  7. Strike, breakdowns or accidents affecting maritime, postal, or other transportation methods.

Fulfillment of these GTCS will be suspended as long as the Force Majeure Event continues and the deadlines and delivery periods will be extended accordingly. KALIMAH will make all reasonable efforts to end the Force Majeure Event or find a solution that enables it to fulfill its contractual obligations despite the Force Majeure event.

  1. LICENSE

KALIMAH grants the customer a limited license for personal use of the website, which excludes any professional or commercial use of the Website.

Neither this website, nor any portion of this website may be reproduced, copied, sold, downloaded, modified, or exploited for commercial or professional purposes under any circumstances, without express prior written authorization from KALIMAH.

The Customer shall not use techniques that enable it to copy a brand, logo, or any other information (specifically images, text or models) owned by KALIMAH without its express prior written authorization.

KALIMAH grants the customer a non-exclusive, revocable right to create a hyperlink pointing to the Website's homepage, on the condition that this link does not jeopardize KALIMAH interests. In particular, inserting a hyperlink that may cause viewers to believe that the items presented were counterfeit could jeopardize KALIMAH interests.

This hyperlink may not invoke KALIMAH liability under any circumstances whatsoever.

  1. PROTECTION OF PERSONAL DATA

The Customer is informed and accepts that their personal data may be collected by the Website and used by KALIMAH which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council on April 25, 2016 regarding the protection of natural persons with respect to processing personal data and the free movement of that data, and repealing Directive 95/46/EC (hereafter “General Data Protection Regulation” or “GDPR”).

KALIMAH pledges to protect and ensure the security and confidentiality of Customers’ personal data in accordance with the GDPR, specifically by taking all suitable precautions to prevent this data from being distorted, damaged or accessed by unauthorized third parties.

In particular, Customers’ personal data may be transmitted to providers and contractual partners who, in their role as subcontractors within the meaning of GDPR, operate and contribute directly to managing Orders and for which it is absolutely necessary to access personal data provided by the Customer when creating and using their Account (identity, postal address, phone number, and email address). Subcontractors may only act upon instructions from KALIMAH

Personal Data of Customers are collected for the following purposes:

Managing Orders and Customer relationships;

Customer information regarding offers and sales information in connection with the brand; 

Bolstering and improving Internet Website and brand communications, specifically, by sending newsletters and special offers based on preferences the Customer has stated on the Website;

Improvement and personalization of the services offered to Customers and compliance with legal and regulatory obligations.

Customers’ personal data are stored only as long as strictly necessary for the purposes stated above.

In accordance with GDPR, the Customer has a right of access, rectification, and opposition to personal data concerning him or herself (hereafter “Data Protection and Privacy”).

To exercise one or more of these Data Protection and Privacy Rights, the Customer must send a request by email or postal mail to the Customer Service department of KALIMAH, by completed the contact form located on the website or writing to the following address, and including his or her last name, first name, email address and customer references. KALIMAH Service client, contact@kalimahco.com.

Each request must be signed and accompanied by a copy of an identity card with the customer's signature and specify a reply address.

The reply to a request made on the basis of one or more Data Protection and Privacy Rights will be sent within a period of 2 months after receipt of the request.

The Customer can communicate specific directives to KALIMAH in which they define the manner in which they intend for their Data Protection and Privacy Rights to be exercised after their death in accordance with the GDPR.

  1. SALES OFFERS AND NEWSLETTERS

KALIMAH can send Customers information regarding brand Items and commercial offers by postal mail, email, SMS, phone or via all web spaces led by KALIMAH on its social networks, subject to prior acceptance.

The Customer can object to the sending of these commercial solicitations at any time, free of charge, by clicking on the “unsubscribe” link that appears in each email, by requesting this in a store, via their internet account, by mail or by responding STOP by SMS.

  1. COOKIES

This section on “COOKIES” is intended to provide more information on the origin and use of navigation information processed when you consult our Website and on the rights of users.

When you visit the KALIMAH website, information regarding navigation is likely to be saved in “Cookie” files installed on the user's device (computer, tablet, smartphone, etc.).

KALIMAH issues these cookies to make it easier for the user to navigate the website. They may also be issued by brand partners to personalize the advertising which is sent outside the website.

Cookies may be included in various parts of the website. These spaces can display advertising content issued by advertisers on the user's device.

Only the issuer of a cookie has the potential to read or modify the information contained on it.

Reading or placing some cookies may require the user's prior consent. In this case, the user, after having been duly informed via a banner reserved for cookies and information on these general terms and conditions of sale, indicates his or her consent by continuing their visit to the Website.

Cookies have a limited lifespan of 13 months after they are first placed on the user's terminal equipment.

Cookies issued by KALIMAH

The cookies that KALIMAH installs on the user's device, allowing it to recognize the browser used to connect to the Website:

KALIMAH issues cookies for the following purposes:

  • To establish traffic statistics (number of visits, pages viewed, shopping cart abandonment, etc.) to track and improve the quality of its services:
  • Adapt the presentation of the Website to the display preferences of the device:
  • Memorize information input in forms, manage and secure access to reserved and personal spaces such as the customer's account and basket:
  • Provide the user with content, including advertising, in connection with their interests as well as personalizing offers.

Third-Party Cookies

When users access the KALIMAH Website, one or more cookies from partner companies (third-party cookies) are likely to be placed on their computer from pages on our Website or via content distributed in advertising spaces.

Cookies placed on the KALIMAH Site by providers which HIGH PROFILE has invited to promote their businesses and offers are for the purpose of:

Identifying the products viewed or purchased from the Website in order to personalize the advertising offer displayed:

To display, if the user authorized this when registering with these providers, offers from the brand by email.

The cookies in the Website's advertising spaces are there for the purpose of generating ad distribution statistics (number of displays, ads displayed, number of users who clicked on each ad, .).

Cookies issued and used by third parties are subject to the privacy policies of these third parties. KALIMAH does not have any access or control over third-party cookies and acts as a subcontractor within the meaning of Article 25 of the Data Protection Act. However, KALIMAH ensures that partner companies process information collected on the kalimahco.com Website exclusively for KALIMAH needs and in compliance with the “Data Protection” law.

The user can refuse third-party cookies with the appropriate browser setting.

User Choices concerning Cookies

Users can manage cookies in several different ways. Any configuration has the potential to change their navigation experience on the Internet and the access conditions for some services require that Cookies be installed.

The user can configure their browser such that cookies are saved on their device or, alternatively, that they are rejected, possibly automatically, or according to their issuer.

The user can also configure his or her browser so that they will be offered a chance to accept or refuse cookies from time to time, before they are likely to have been stored on their device.

Configuration Settings on Common Browsers:

The user may, at any time, decide to block or deactivate these cookies by configuring the internet browser on their computer, tablet, or mobile phone, in accordance with the instructions prepared by their internet browser provider and which appear on the websites listed below.

For more information, the user can also consult the CNIL website and specifically this page: https://www.cnil.fr/fr/recommandation-sur-les-cookies-quelles-obligations-pour-les-responsables-de-sites-quels-conseils

On Mozilla Firefox:

Open the “Tools” menu, then select “Options”; click on the “Privacy & Security” tab, then choose the desired options or follow this link: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

On Microsoft Internet Explorer:

Open the “Tools” menu, then select “Internet options”; click on the “Privacy” tab, then “Advanced” and choose the level desired or click on the following link
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

On Safari:

Select “Safari > Preferences” then click on “Security”; In the “Accept cookies” section, select the desired options or click on this link: http://support.apple.com/kb/index?page=search&fac=all&q=cookies%20safari

On Google Chrome:

Open the configuration menu (wrench logo), then select “Options”; click on “Advanced options” then in the “Privacy and security” section, click on “Content settings,” and choose the desired options or click on the following link: https://support.google.com/chrome/answer/95647?hl=en

On iOs:

https://support.apple.com/en-us/HT201265

The user can also type “cookies” in the “help” section of their browser to access the configuration instructions.

KALIMAH is not, under any circumstances, liable for the content or operation of any social network, including those which may be linked to the Website.

  1. INTELLECTUAL PROPERTY, DOMAIN NAME, AND WEBSITE

KALIMAH is the exclusive owner of intellectual property rights for the following elements, without this being an exhaustive list:

The Items offered on the Website and the brands associated with the Items;

The Website and particularly its structure, organization, and the titles of its sections, the visual and graphic identity, its design, ergonomics, features, software, text, animated or still images, sounds, know-how, illustrations, graphics, and any other element that makes up the Website;

Databases, their structure and content, designed and managed by HIGH PROFILE for the purpose of publishing the Website;

All of the Website's design elements, whether graphic or technical;

The names, acronyms, logos, colors, graphics, or other signs that may by used, realized or applied by KALIMAH.

As a consequence, it is forbidden to reproduce, in any form, directly or indirectly, the elements referred to in this section, or to alter the brands, patents, names, acronyms, logos, graphics, or other marks that appear on the elements made available on the Website, or more generally, to use or exploit these elements outside of this context.

To this end, reproduction or use of all or part of these elements is authorized for personal and private use only, with any reproduction or use of copies made for other purposes being strictly forbidden.

  1. MODIFICATIONS TO THE GTCS

Given the possibility of changes to the Website and regulations, KALIMAH reserves the right to modify the GTCS at any time.

Only the GTCS in effect at the time the contract is concluded can be contested by the customer.

The new GTCS will be brought to the Customer's attention by modifying this specific page on the Website, where applicable. The Customer will then be asked to provide express consent to the new version of the GTCS by clicking on the “I accept” button for each new order.  

 

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